Frequently Asked Questions

  • We specialize in one of a kind custom furniture.

    Primarily focusing on dining tables, round tables, and coffee tables. Other services we provide are, custom cabinetry, bed frames, credenza, etc....

    It’s a one-of-a-kind heirloom

    No one piece from Fallen Timber Furniture is an exact match to another. Whether it’s a popular style that we make over and over, or a fully customized design that’s tailored to you, every creation tells its own story. It is important to celebrate the fact that your project is like no other. There are no duplicates. No copy and pasting. Just a unique, high-quality piece that’s as sustainable as it is beautiful.

    Celebrating the characteristics of solid wood

    We are thrilled to start working with you!

    Nathan (Owner)

  • OUR DESIGNS

    We offer a variety of made to order pieces on our website. these pieces are typically priced a bit lower than a custom piece. Feel free to submit a quote request for the design you are interested in and we will provide a quote for you!

    #1 Quote submission 

    Once you have submitted the request, you’ll receive a response within 24 - 48 hours. We’ll recommend wood species, sizing, and general design ideas based on your specifications / budget. 

    If you have any example photos of the design or style your looking for, please send them over! After we have a solid grasp of your project, we’ll work up a quote for you.

    #2 Free In-home consultation

    Once you are satisfied with the quote provided and it fits your budget. We are happy to set up a FREE in-home consultation to review wood samples / finishes do final measurements and discuss any further details.

    #3 Design sign off / Deposit 

    Following our in-home consultation, we are happy to provide a 3D rending of the project. Once you are satisfied with the design a detailed invoice will be sent. Payment: a 50% deposit is required before you are added to our work que, with the remaining 50% due upon delivery.

    #4 Building process 

    After the deposit is paid we are off to work! Provided updates during our building process.

    #5 Delivery 

    Once your piece is ready we will contact you to set up a delivery date between the times provided on the invoice.

  • CUSTOM FURNITURE

    #1 Quote submission 

    Once you have submitted the request, you’ll receive a response within 24 - 48 hours. We’ll recommend wood species, sizing, and general design ideas based on your specifications / budget. 

    If you have any example photos of the design or style your looking for, please send them over! After we have a solid grasp of your project, we’ll work up a quote for you.

    #2 Free In-home consultion

    Once you are satisfied with the quote provided and it fits your budget. We are happy to set up a FREE in-home consultation to review wood samples / finishes do final measurements and discuss any further details.

    #3 Deisgn sign off / Deposit 

    Following our in-home consultation, we are happy to provide a 3D rending of the project. Once you are satisfied with the design a detailed invoice will be sent. Payment: a 50% deposit is required before you are added to our work que, with the remaining 50% due upon delivery.

    #4 Building process 

    After the deposit is paid we are off to work! Provided updates during our building process.

    #5 Delivey 

    Once your piece is ready we will contact you to set up a delivery date between the times provided on the invoice.

  • BUILT-INS

    With background in custom cabinetry and millwork we are able to offer a built-ins and cabinetry for you home. working closely with a high-end custom paint shop we are able to provide custom colors or stains for every project

    Once you have submitted the request, you’ll receive a response within 24 - 48 hours. We recommend you provide us with rough measurement, a photo of your space and any example photos of what your looking for. After we have a solid grasp of your project, we’ll work up a quote for you.

    #2 Free In-home consultion

    Once you are satisfied with the quote provided and it fits your budget. We are happy to set up a FREE in-home consultation to review wood samples / finishes do final measurements and discuss any further details.

    #4 3D design sign off / Deposit 

    Following our in-home consultation, we are happy to provide a 3D rending of the project. Once you are satisfied with the design a detailed invoice will be sent. Payment: a 50% deposit is required before you are added to our work que, with the remaining 50% due upon delivery.

    #5 Building process / paint OR stain selection

    After the deposit is paid we are off to work! Provided updates during our building process.

    Following the deposit being paid, we will select the exact color or stain for your project, we are able to color match any color.

    #6 Install

    Depending on our project install can take 1-5 days depending on the scale of the project.

  • Item deWe love working with interior designers and others within the trade - in fact it is the majority of our work. We love the amazing custom designs that have come through our shop.

    We offer a 10% discount on our labor costs to all companies within the trade.

  • We are happy to set up a FREE in-home consultation to review wood samples / finishes and to do final measurements and discuss any further details.

  • Typically we have a 6-12 week lead time depending on work flow.

  • We primarily work with hardwoods. Example Ash, White oak, and Walnut.

    Offering a polyurethane OR oil finish (natural finish) for all woods.

    Custom stains are available for an addition fee.

  • What maintenance advice do you have?

    We recommend cleaning our products with no more than a damp rag. With the finishes we use, 99% of spills or messes will simply wipe right off. Always do your best to wipe liquid spills as soon as possible.

    Over time, the finish may dull and you might want to refinish it. With the finishes we use, it is usually as simple as buffing on a new top coat. OR a full recoat is required in our shop. Please contact us when you would like to do this so we can recommend the exact product needed for your piece.

    Great consideration has gone into our furniture designs to reduce the affects of warping, real wood products are hygroscopic in nature; they will readily absorb and expel moisture from the atmosphere. Ambient changes in temperature and humidity can cause expansion or contraction in wood products. We recommend to maintain a constant 35% - 45% interior humidity level to avoid any unwanted changes in the wood that could lead to cracking, splintering, warping and/or other defects.

  • What is your return policy?

    Because our furniture is made-to-order, we do not accept returns.

  • We hand delivery every piece that leaves our shop.

    Delivery for in City is included in the price.

    We do offer Delivery in All of Alberta, British Columbia, Saskatchewan, and Manitoba.

    Different rates may apply. Please contact us for any shipping outside of Calgary, AB and surrounding area.

  • Please contact us for more info about shipping.

 

Still have more questions? email us!